Return Policy
Shop With Confidence
At Venalissea™, we are committed to providing thoughtfully selected products designed to enhance your home, support your personal wellness, and improve your everyday lifestyle.
We want every customer to have a positive shopping experience. If your purchase does not meet your expectations, our customer service team is here to assist you with cancellations, returns, and refunds.
Please review the following policy carefully.
1. Order Cancellation
We accept order cancellation requests before the product has been shipped or entered the production/fulfillment process.
If your cancellation request is approved:
✔ Your order will be cancelled
✔ A full refund will be issued to your original payment method
Please note:
Once your order has already been shipped or entered the shipping process, we are unable to cancel the order.
To request an order cancellation, please contact us as soon as possible:
2. Returns
We accept returns for eligible products.
Customers may request a return within:
14 days after receiving the product
To be eligible for a return, your item must:
✔ Be unused
✔ Be in the same condition as received
✔ Include original packaging
✔ Include proof of purchase or receipt
Please contact our customer service team before sending any items back.
Do not return products directly to the manufacturer.
Unauthorized returns may not be accepted.
To request a return, please contact:
3. Return Shipping Costs
Customers will only be charged shipping costs once at most, including return shipping costs where applicable.
No restocking fee will be charged to customers for returned products.
Return shipping responsibilities may vary depending on the reason for the return:
✔ Damaged products
✔ Defective products
✔ Incorrect items received
will be reviewed and handled by our customer support team.
4. Damaged, Defective, Or Incorrect Items
Please inspect your order after delivery.
If you receive:
✔ A damaged item
✔ A defective product
✔ An incorrect item
Please contact us as soon as possible and provide:
- Order number
- Photos of the product
- Photos of the packaging
Our team will review the situation and provide an appropriate solution.
5. Refunds
Once your returned item has been received and inspected, we will send you an email confirming receipt.
We will also notify you regarding the approval or rejection of your refund request.
If your refund is approved:
✔ The refund will be processed
✔ Funds will be returned to your original payment method
✔ Processing time may vary depending on your bank or payment provider
Please allow several business days for the refund to appear in your account.
6. Late Or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company or payment provider, as refunds may require additional processing time before being officially posted.
- Contact your bank to confirm whether the refund is pending.
If you have completed these steps and still have not received your refund, please contact us:
7. How To Request A Return
To begin your return request, please contact our customer service team:
Please include:
- Order number
- Product name
- Reason for return
- Photos (if applicable)
After your request is reviewed and approved, we will provide the return instructions and return address.
Please do not send your purchase back without prior authorization.
Return Address
Please contact our customer service team at:
to receive the approved return address and return instructions.
Return address:
3/F, Building A, Factory Building,
Heyu Industrial Zone, Zancheng Community,
Fuhai Street, Bao'an District,
Shenzhen, China
Customer Support
Brand Name:
Venalissea™
Company Name:
Guangying Shanyao Culture Development (Shanghai) Co., Ltd.
Website:
venalissea.com
Email:
service@venalissea.com
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Venalissea™.
We appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable from purchase to after-sales support.